Shower drain - alignment

Hi!
The picture shows the drain in the shower area of ​​??newly built detached house.
As you see the drain circle is not matching with the underlying one.
Because of this removing the cleaning part is very very difficult. It comes out but with a lot of struggle.
The Builder of the house says this is normal. Please advise if this should be accepted as it is? or it’s such an issue that Builder should fix this kind? How can this issue be fixed?